About the company

Uni Cards is a new age fintech company with a mission to change the way people interactwith credit. By re-imagining the existing credit products and delivering an unmatchedcredit experience to millions of Indians, Uni is disrupting how thetraditional credit card products work.

Overview of the function

At Uni, the Care function does everything to make sure that the best resolution is provided to the customer. Here, you'll get the chance to unbox a new fast-paced world that will take you to new heights.Thrilled? Come ahead to lead the most talented folks in the industry and offer the best experience to the customers.

What you will do

● We are looking for an experienced, self-driven and motivated Team Leader to join our team! As our Team Leader, you will be responsible for supervising, overseeing, leading, managing, rewarding, and motivating various company's teams.

● Set clear team goals and KPIs

● Delegate tasks and set project deadlines

● Oversee day-to-day teams' operation and performance

● Do regular performance evaluation

● Create a healthy and motivating work environment and atmosphere

● Develop a well-designed and motivating evaluation program

● Communicate with teams about their performance

● Monitor team performance and report on metrics

● Motivate team members● Discover training needs and provide coaching

● Listen to team members’ feedback and resolve any issues or conflicts

● Plan and organize team-building activities

What you will need

● Managing the day-to-day activities of the team.

● Motivating the team to achieve organizational goals.

● Developing and implementing a timeline to achieve targets.

● Delegating tasks to team members.

● Conducting training of team members to maximize their potential.

● Empowering team members with skills to improve their confidence, product knowledge, and communication skills.● Conducting quarterly performance reviews.

● Contributing to the growth of the company through a successful team.

● Creating a pleasant working environment that inspires the team.

● Must be a graduate and above from a UGC recognized university.

● Minimum of 3 years’ experience for TL and 3+ years’ experience for Senior Team Lead.

● On-the-job training.

● Excellent communication skills.

● Confidence and skillful negotiating skills.

● Computer literate.Strong organizational skills to give the team direction