Function: Care
Role: ORM Lead(Online Reputation Management Lead)
About the company: Uni Cards is a new age fintech company with a mission to change the way people interact with credit. By reimagining the existing credit products and delivering an unmatched credit experience to millions of Indians, Uni is disrupting how the traditional credit card products work.
Overview:We are seeking an experienced ORM Lead to oversee our social media team and manage grievance escalations. The ideal candidate will have a strong understanding of social media platforms and their integrated systems, along with proven skills in online reputation management.
Key Responsibilities:
- Team Management: Lead and mentor a social media team, fostering a collaborative and high-performance culture.
- Grievance Handling: Oversee grievance escalations, ensuring timely and effective resolution while maintaining a positive brand image.
- Social Media Strategy: Develop and implement strategies to enhance the brand's presence across various social media platforms.
- Monitoring & Reporting: Monitor brand mentions and feedback across social channels, providing regular reports and insights to stakeholders.
- Platform Familiarity: Stay updated with the latest trends, tools, and best practices in social media and ORM.
- Collaboration: Work closely with cross-functional teams to align ORM strategies with overall business objectives.
What we need?
Minimum 1-2 years of experience in team handling, preferably in a social media or ORM role.
- ORM Skills: Strong understanding of ORM principles and practices.
- Social Media Knowledge: Familiarity with various social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.) and their integrated systems.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey messages clearly and effectively.
- Problem-Solving: Strong analytical and problem-solving skills to manage grievances efficiently.Preferred Qualifications:
Requirement:
- Any Graduate
- Proficiency in English
- Prior work experience with popular social media management tools (Sprinklr, TweetDeck, HootSuite, Sprout Social, etc.)
- Good command over English Language, ability to effectively communicate information in written format.
- Working knowledge of platforms like Facebook, Google Play Store and Twitter
- Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable
- A problem- solving attitude
- Willing to work 6 working days & Rotational week off.